CASE ABB

How Roundtable helped disparate teams find common goals

How can a R&D reference team with members from four different continents develop a joint vision and objectives for their project in an agile way?

Sofigate’s Roundtable is a business social media facilitation solution. It creates a virtual decision space for collaboration.

Involving and engaging end-users at the very beginning of the R&D project ensured the business viability of the final product. A shared virtual decision-making environment removed barriers for cooperation.

EARLY REFERENCE TEAM INVOLVEMENT ENSURES SUCCESS

ABB Drives Service, part of ABB – a global leader in power and automation technologies – has used Sofigate’s project managers in their development projects for several years. One of the key success factors in these projects has been the early involvement of reference teams from different, globally very scattered, business organizations. How does one facilitate cooperation, form consensus and reach goals in this kind of environment, without having any face-to-face workshops?

HOW TO UNITE A GLOBALLY SCATTERED TEAM?

ABB Drives Service started a project searching for efficiency improvements by introducing a mobile friendly solution to facilitate end-to-end delivery of Life Cycle Assessment (LCA) service. LCA service had been previously delivered by using time-consuming Excel templates and other laborious manual work procedures. For this project a reference team was selected to represent a real-life user group for the solution, consisting mostly of end-users. The reference team was spread geographically very wide, having participants from 4 continents and 5 different time zones. Finding suitable times for brainstorming, workshops, decision-making, and even simple discussions was known to be difficult.

ABB decided to utilize Sofigate’s Roundtable to create a virtual decision space for the reference team to collaborate. Roundtable is a business social media facilitation approach that enables time and place independent decision-making. The greatest benefit of the early Roundtable involvement was that the project team could agree with the reference team about the solution scope, and so the reference team’s expectations were managed right from the start.

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