Case Finnair

How to shift IT organization’s focus from managing services and suppliers to truly supporting business and developing new solutions?

IT Standard for Management is a clear, easily understandable model that is perfect for an environment where a large part of operations has already been outsourced. IT Standard for Management ensures IT responds to the growing changes of business.

After creating a new IT operating model with IT Standard for Management as the framework, Finnair’s IT is more business-oriented than before and actively involved in developing new solutions. Creating Cross Functional Teams enabled team members from varying backgrounds to come together and share their viewpoints to create development processes together.

How IT Standard for Business helped modernize IT operations to create business value

When Finnair, one of the most renowned aviation companies in the world, decided to renew their IT operations, their CIO Kari Saarikoski realized it was time to create a completely new operating model. By utilizing IT Standard for Business as framework, Finnair managed to tighten its IT operations with business in a very concrete way.

HOW CAN IT RESPOND TO GROWING CHANGES IN BUSINESS?

Like many IT organizations, Finnair realized in 2015 that the world was changing rapidly and the demands from business operations and clients were constantly growing. There was a need to build IT to truly support business. Finnair had already outsourced a part of its IT to partners, and now they needed to find a way to make IT fully cooperate with business.

The goal of Finnair’s IT management was clear: IT must find a way to respond to the growing changes of business. IT Standard for Business was chosen as the framework as Finnair’s Kari Saarikoski felt it provided the perfect guidelines. Saarikoski, currently Digital Transformation Lead, worked as CIO during the project.

“Framework such as COBIT felt too heavy, difficult and detailed. IT Standard for Business gathers the basic practices together while leaving space for the organization to create a model that suits them best. IT Standard for Business is easy to understand, and its structures fit an environment where parts of the operations of the organization have already been outsourced”, Kari Saarikoski says.

Interested in reading the whole story?

Download a pdf version of the success story and learn how Finnair managed to develop and implement changes to their IT operations by using IT Standard for Business.

WANT TO KNOW HOW YOU TO GAIN BENEFITS FROM THE NEW WAY OF WORKING?

Read more about operating model transformations here

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